Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes (The Jossey-bass Business & Management Series)
By Susan S. Raines.
Description
“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.” - Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury...
ISBN(s)
0470931116, 9780470931110
