Customer Service Training 101: Quick and Easy Techniques That Get Great Results
By Renee Evenson.
Description
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains wha...
ISBN(s)
0814438911, 9780814438916, 9780814438923
