Resolving Conflict (Management Pocketbooks)
By Unknown Author.
Description
"The Resolving Conflict Pocketbook" explains what conflict is, how to recognise signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and how to deal with bullying and harassment. Causes of conflict are numerous and varied. Author Max Eggert's list includes distorted thinking (e.g. over-generalizations, taking things personally, believing you are always right), playing games (we've all played them!) and, of course, the male-female divide (even allowing for gross generalisations and stereotyping, differences ...
ISBN(s)
1903776066, 9781903776063
