Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series)
By Unknown Author.
Description
Read about how a team used the model and tools in this book to benchmark their performance against the best of the best. If your organization is preparing for or considering Benchmarking as a quality improvement tool, this book is an invaluable guide. Use it to define your Benchmarking goals, decide whom to benchmark against, gather information, and adapt best-practice ideas and techniques. - from Amzon
ISBN(s)
1883553083, 9781883553081
