Customer Service: Career Success through Customer Satisfaction (NetEffect Series) (2nd Edition)
By Paul R. Timm.
Description
For undergraduate courses in Customer Service, Human Relations, and Supervision offered by Marketing or Business Administration Departments. This practical, real-world text presents the skills essential for success in customer service. It brings together a wealth of the best information from professional books and academic textbooks, and the authors broad consulting experience. - from Amzon
ISBN(s)
0130859591, 9780130859594
