Introduction to the Hospitality Industry (Wiley Service Management Series)
By Tom Powers.
Description
This Second Edition continues to have excellent pedagogy including beginning chapter learning objectives, end-of-chapter key terms and concepts, discussion questions and superior summaries. Contains new chapters on service and the international aspects of the hospitality industry. Material on the lodging industry has been extensively revised to reflect vast changes over the past five years. Also features additional information on careers and career planning. - from Amzon
ISBN(s)
0471530549, 9780471530541
