Who Stole My Customer?? Winning Strategies for Creating and Sustaining Customer Loyalty
By Harvey Thompson.
Description
Who's stealing your customers? Why is it happening? How can you stop it? These are the toughest questions facing virtually every enterprise. Who Stole My Customer?? is your complete guide to planning and implementing customer loyalty processes that really work-because they're built around what your customers really want. Harvey Thompson helps you view your business and its processes through your customer's eyes … and you might be shocked at what you see. You'll systematically discover the real drivers of customer loyalty in your business, so you can focus...
ISBN(s)
0131453564, 9780131453562
